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SMART Objective #1

Objective Support the handover of the ESB platform to the development team and contribute to infrastructure cost optimization, ensuring a clear transition path by end of cycle.

Planned Output • Support infrastructure cost optimization by assisting with resource consolidation, removal of unnecessary servers, and migration to Proxmox to reduce operational costs. • Collaborate with the development team to define and document the ESB handover process, covering infrastructure scope, responsibilities, and transition milestones. • Contribute to the migration of remaining API endpoints and post-migration infrastructure definition in coordination with the development team. • Ensure all prerequisites for removing ESB from the support catalog are identified, tracked, and progressed toward completion.

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SMART Objective #2

Objective Operational & Service Excellence

Planned Output • In line with the service delivery agreement, ensure levels of operational support meet or exceed agreed service level target - Resolution of Incidents WO on target no less than 95% - Resolution of RFS WO on target no less than 90% - Meet or exceed the targeted service availability (applications/DBs) and uptime of 99.90 % in all supported production components maintained and supported by the unit. • Operate within the ISO 20000 framework • Participate in “On Call” processes as per the unit schedule.

End Year Comments

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SMART Objective #3

Objective Compliance with AOM standards

Planned Output • Time recording on a monthly basis before the end of the month • Follow routine operation of service controls (Preventive maintenance plan) • Tracking of Unite/Premier Support cases open by s/m • Produce and update documentation related to supported services • Operate and align to any changes of the UNICC and customer SMS

End Year Comments

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Objective Increase the AOM Unit versatility and capability in services provided by the Unit • Participate in at least 3 internal knowledge transfer sessions arranged for all unit members. • Each unit member produces at least one new step-by-step support procedure instruction document

End Year Comments

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Learning and Development Activities Select activity Attending mandatory trainings as per HR recommendations Attending trainings related to Linux, automation, and cloud technologies Attending other technical trainings as required

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Description

Link To Unlinked Team Objective SMART #1: Support the handover of the ESB platform to the development SMART #2: Operational & Service Excellence SMART #3: Compliance with AOM standards Moving forward in a changing environment (mandatory) Technical Competence (mandatory) Overall Attitude at Work (mandatory) Teamwork (mandatory) Respecting and Promoting Individual and Cultural Differences (mandatory) Communication (mandatory)

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Copy or edit this prompt before pasting it into ChatGPT so you can convert your mid-year narrative into a past-tense end-year draft.

You are editing my PMDS draft. Rules: 1. DO NOT change the text of “Objective” or “Planned output”. Only edit “comments” sections. 2. Preserve the existing structure exactly: keep the same headings, bullet points, ordering, spacing, and subdivisions. Do not add new sections like “Supporting evidence” or “Gaps”. 3. Convert all comment text from present/ongoing tense to past tense. 4. Incorporate evidence inline inside the most relevant existing bullet point by extending the sentence naturally (use “including…” / “for example…”). Do NOT add standalone “Evidence:” lines and do NOT mention dates. 5. If an evidence item does not fit any existing bullet, add ONE new bullet under the correct objective, and start it with “Also,” plus a one-sentence justification of why it supports that objective. 6. Keep the tone factual and professional. Prefer outcomes and actions. No extra commentary. 7. Before weaving an evidence entry into the comment, note which part of the comment it belongs to—reference that clause directly when you add the inline wording so the alignment is clear. Output: * Same PMDS text, same structure, with ONLY the updated end-year comments (past tense + evidence inline). * If info is missing, append a short “Questions” section at the very end with only the minimum questions needed. Input: Below find the current mid-year PMDS and the linked evidences gathered during the year: # Objectives: ## SMART Objective #1: **Objective:** Support the handover of the ESB platform to the development team and contribute to infrastructure cost optimization, ensuring a clear transition path by end of cycle. **Planned output:** • Support infrastructure cost optimization by assisting with resource consolidation, removal of unnecessary servers, and migration to Proxmox to reduce operational costs. • Collaborate with the development team to define and document the ESB handover process, covering infrastructure scope, responsibilities, and transition milestones. • Contribute to the migration of remaining API endpoints and post-migration infrastructure definition in coordination with the development team. • Ensure all prerequisites for removing ESB from the support catalog are identified, tracked, and progressed toward completion. **Comments:** (no comment provided yet) ## SMART Objective #2: **Objective:** Operational & Service Excellence **Planned output:** • In line with the service delivery agreement, ensure levels of operational support meet or exceed agreed service level target - Resolution of Incidents WO on target no less than 95% - Resolution of RFS WO on target no less than 90% - Meet or exceed the targeted service availability (applications/DBs) and uptime of 99.90 % in all supported production components maintained and supported by the unit. • Operate within the ISO 20000 framework • Participate in “On Call” processes as per the unit schedule. **Comments:** (no comment provided yet) ## SMART Objective #3: **Objective:** Compliance with AOM standards **Planned output:** • Time recording on a monthly basis before the end of the month • Follow routine operation of service controls (Preventive maintenance plan) • Tracking of Unite/Premier Support cases open by s/m • Produce and update documentation related to supported services • Operate and align to any changes of the UNICC and customer SMS **Comments:** (no comment provided yet) ## Team objective: **Objective:** Increase the AOM Unit versatility and capability in services provided by the Unit • Participate in at least 3 internal knowledge transfer sessions arranged for all unit members. • Each unit member produces at least one new step-by-step support procedure instruction document **Comments:** (not provided) # Competencies: **Moving forward in a changing environment** **Comments:** (no comment provided yet) **Technical Competence** **Comments:** (no comment provided yet) **Overall Attitude at Work** **Comments:** (no comment provided yet) **Teamwork** **Comments:** (no comment provided yet) **Respecting and Promoting Individual and Cultural Differences** **Comments:** (no comment provided yet) **Communication** **Comments:** (no comment provided yet) # Evidence log entries with “Linked to” objective number: