SupportTrack
Today
Items
Projects
Time
Logs
Timesheet
CTO Time
Reports
Overview
Meeting Notes
Activity Summary
PMDS Activity Summary
Time by Category
Time by Item
Normalized Tracking
Taxonomy
Automation
PMDS
Templates
Knowledge Base
Wiki
Organigram
Servers
URLs
Firewall Rules
--:--
MAD
NY
--:--
· IN
--:--
⏱️
No tasks running
⏹️
Wiki
Back
Edit page
UNGSC/SGITT iNeed SS Catalogue Consolidation
Title
Slug
Status
Draft
Verified
Needs Review
Context
No context
AOM
CommsNet
DS
ESB
FSS
GIS
HR
ICC Training
IPPC
MediaNet
Mission Pin Code
OpsData
Organization
OSM
Sage
UA Maps
UA Notifications
UN Base
UN Dashboard
Unite Aware
UN Vector Tiles
Categories
Application Info
Documentation
General
Known Issue
Procedures
Tshoot
Topics
Azure
CommsNet
Compass
Databases
DD Boost FS
Disk Space
Files
Gateways
HeidiSQL
iNeed
Keepass
Linux
MariaDB
MongoDB
MySQL
Network
Organization
PostgresSQL
PowerBI
Remote Desktop Manager
Replication
Service Desk
Setup
UA Notifications
UN Base
UNICC
Updates
WHO
Windows
Markdown
## 1\. UNGSC/SGITT iNeed SS Catalogue Consolidation Please note that iNeed Self-Service items previously listed under the following catalogues: * DFS Global Applications Catalogue * DFS Global Infrastructure Catalogue * UNGSC Solutions Support will now be consolidated into a single catalogue: **UNGSC Digital Technology Services**. Implementation of this consolidation begins today. Thank you for your patience — you can share any suggestions for improvement after this transition. *** ## 2\. The BSC FS Service Will Cease Operations on December 31\, 2025 The **BSC Field Support service** will be discontinued as of **December 31, 2025**. Starting **January 1, 2026**, all **Enterprise Applications-related tickets** will be managed by **USD BKK**. We kindly request that you handle ticket submissions as independently as possible, since the Service Desk function will not be available starting in January. The Orchestration team ([ungsc-dtorchestration@un.org](mailto:ungsc-dtorchestration@un.org)) will help you on specific tasks that you may not be able to fulfil. *** ## 3\. New Way to Contact UNGSC for Their Digital Technology Services Clients with an SLA with UNGSC/SGITT are requested to contact us preferably via the new iNeed Self-Service catalogue **"UNGSC Digital Technology Services"** or by email at [ungsc-dtorchestration@un.org](mailto:ungsc-dtorchestration@un.org). Thank you for your continued support. *** Kind Regards, **Service Management Unit (SMU)** **Service for Geospatial, Information and Telecommunications Technologies**United Nations Global Service Centre United Nations Department of Operational Support
Cancel
Save
Stop Timer
Activity comments