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UNGSC/SGITT iNeed SS Catalogue Consolidation

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## 1\. UNGSC/SGITT iNeed SS Catalogue Consolidation

Please note that iNeed Self-Service items previously listed under the following catalogues:

* DFS Global Applications Catalogue
* DFS Global Infrastructure Catalogue
* UNGSC Solutions Support

will now be consolidated into a single catalogue: **UNGSC Digital Technology Services**. Implementation of this consolidation begins today.
Thank you for your patience — you can share any suggestions for improvement after this transition.

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## 2\. The BSC FS Service Will Cease Operations on December 31\, 2025

The **BSC Field Support service** will be discontinued as of **December 31, 2025**. Starting **January 1, 2026**, all **Enterprise Applications-related tickets** will be managed by **USD BKK**.
We kindly request that you handle ticket submissions as independently as possible, since the Service Desk function will not be available starting in January. The Orchestration team ([ungsc-dtorchestration@un.org](mailto:ungsc-dtorchestration@un.org)) will help you on specific tasks that you may not be able to fulfil.

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## 3\. New Way to Contact UNGSC for Their Digital Technology Services

Clients with an SLA with UNGSC/SGITT are requested to contact us preferably via the new iNeed Self-Service catalogue **"UNGSC Digital Technology Services"** or by email at [ungsc-dtorchestration@un.org](mailto:ungsc-dtorchestration@un.org).
Thank you for your continued support.

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Kind Regards,
**Service Management Unit (SMU)** **Service for Geospatial, Information and Telecommunications Technologies**United Nations Global Service Centre United Nations Department of Operational Support

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