Investigate MediaNet downtime on April 5th

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RFS-1-12867763527

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WO-RFS-1-12867763533

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Logged: 0:39 · Normalized: 1:45

2026-04-07

Day total: 1:45

Normalized (1) · 1:45

Investigate MediaNet downtime on April 5th
Logged: 0:39

1:45

Time entries 0:39

Review MediaNet downtime on Sunday - Investigated the April 5 SCOM downtime alerts for MediaNet by checking Docker container logs and health on both application nodes (mnet-p-app-01 and mnet-p-app-02), and found no evidence of any outage — all requests returned 200 OK throughout the entire incident window, with no container crashes or restarts, confirming the alerts were false positives on the SCOM side. | Investigate MediaNet downtime on April 5th - Sent email to Paolo
1:45

Review MediaNet downtime on Sunday
Investigated the April 5 SCOM downtime alerts for MediaNet by checking Docker container logs and health on both application nodes (mnet-p-app-01 and mnet-p-app-02), and found no evidence of any outage — all requests returned 200 OK throughout the entire incident window, with no container crashes or restarts, confirming the alerts were false positives on the SCOM side.

0:32 · 07:55
Investigate MediaNet downtime on April 5th
Sent email to Paolo

0:07 · 09:39

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MediaNet - Investigate MediaNet downtime on April 5th
Assign to Carlos Rodrigo - AOM DS

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Open Prompt

- Connect to https://ineedservice.un.org/erm_enu/start.swe?SWECmd=Login&SWEPL=1&SRN=YBQUIxGq9ccz7LVKJnezxs3Je6BWYmMN1w9dFiAfPc8b&SWETS=1480331200
- From Favorites section, select UNGSC AOM DS Generic SR
- Click on Continue
- Select 'UNLB47 - ICTS/ICC Technical Services/Application Operations Management' in Service/Section
- Go to Fill out Request details
- In Summary, substitute the current text with:
MediaNet - Investigate MediaNet downtime on April 5th
- In Describe/Justify... put the following:
MediaNet - Investigate MediaNet downtime on April 5th
Assign to Carlos Rodrigo - AOM DS
- Click on Submit
- Click on the SR reference for the ticket we just created to enter in the ticket
- Save the WO reference that says it was created for UNGSC AOM DS
- Open now https://ineed.un.org/
- Go to Work Order section
- Go to All my group's Work Orders, click on Search icon and in the WO # put the WO reference
- In 'Assigned To' put 'RODRIGO' and hit Tab key to save
- Click on the WO reference
- Go to Assets and click on the + button
- In asset number put 'UA-MEDIANET' and save
- Click on the Change status button and select Status: Pending and Sub-Status: Waiting on Customer
- Provide here the RFS and WO number
- If there is already an asset # don't add another one

Close Prompt

- Open https://ineed.un.org/ and login
- Go to Work Order section
- Click on Search icon and in the WO # put the following WO reference:
WO-RFS-1-12867763533
- Click on Priority field to deselect the WO # field
- Click on the WO reference link
- Go to Assets and review that in the Asset List, there is at least one item. If not, stop.
- Click on the Change status button, which is a Hierarchy/org-chart icon located just right from the 'Form available' text
- From Status dropdown select: Closed
- From Sub-Status dropdown select: Completed
- In Comments field just below Sub-Status, write 'Completed' and click on Save

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