Check Medianet guidelines

Title

Cannot close yet: Close all activities before closing this item.

Status

Due

Scheduled

Context

Project

Category

Notes Saved

## **Questions/Ideas**

**What do I have to check?**
In the document, there is a part where there is a screenshot of a status page that only shows OK status. It isn't clear for NCC what should happen when there are errors in those statuses.

**Do I have access to the shared file?**
Not really necessary right now. First I need to check with Jesus how we should respond to the different possible errors on that status page.

## **iNeed Tracking**

## **19 Mar 26**

Reviewed request by NCC supervisor, pending to contact Jesus to clarify actions over different errors.

## 13 Apr 2026

* [x] Where is the doc?

https://unitednations.sharepoint.com/sites/UNGSC-ICT-SISM\_DM/Approvals/GUI-FSSU-0020.docx?d=wfecc9614d6ad415584743c7d877d9162&nav=eyJjIjoxMDA2NzQ4MzM3fQ&e=6Quk704P0k2ilcHO-LxiZw&at=45

* [x] What are the related emails?
* Sandra De Togni reassigned you a task in "GUI-FSSU-0020"
* Giuseppe Ricco assigned you a task in "GUI-FSSU-0020"
* [x] Task 1 @Carlos Rodrigo The description "If the status shows and error (status": "OK") in any of the listed "Zones"....The description of Figure 7. "No errors in any of the Zones... Would you please clarify? If the page show Status = OK seems that all it's working fine.
* [x] Task 2 Valeria Matveeva
    Dear @Sandra De Togni MIN-MNAPP-53.minusca.dpko.un.org
    Is it somehow related to app infrastructure, or should it be removed from the UA MediaNet dashboard?
    Task assigned to Sandra De Togni
    Sandra De Togni
    @Carlos Rodrigo can you please reply to @Valeria Matveeva ?

Checked and provided feedback about the tasks assigned to me for the MediaNet guidelines draft.

## 14 Apr 2026

* [ ] Check replies

Supports Markdown: bold, italics, code, lists, links. Auto-saves.

📂 Activities for this Item

Drag using ⇅ to reorder; saves automatically.

➕ Add Activity

Open Activities

⇅

Synced from Mission Control Next

Today: 0:00
⇅

Check Medianet guidelines

Today: 0:00

Closed Activities

No closed activities.

Service Requests / Work Orders

RFS-1-12836969207

Service Request

WO-RFS-1-12836969213

Normalized time tracking

Last 30 days

Logged: 0:44 · Normalized: 2:00

2026-04-13

Day total: 1:00

Normalized (1) · 1:00

Check Medianet guidelines
Logged: 0:22

1:00

Time entries 0:22

Check Medianet guidelines - Checked and provided feedback about the tasks assigned to me for the MediaNet guidelines draft.
1:00

Check Medianet guidelines
Checked and provided feedback about the tasks assigned to me for the MediaNet guidelines draft.

0:22 · 12:23

2026-04-10

Day total: 0:00

Normalized (1) · 0:00

Check Medianet guidelines
Logged: 0:02

0:00

Time entries 0:02

Check Medianet guidelines - Check Medianet guidelines
0:00

Check Medianet guidelines
Check Medianet guidelines

0:02 · 08:49

2026-03-19

Day total: 1:00

Normalized (1) · 1:00

Check Medianet guidelines
Logged: 0:19

1:00

Time entries 0:20

Synced from Mission Control - Reviewed request by NCC supervisor, pending to contact Jesus to clarify actions over different errors.
1:00

Synced from Mission Control
Reviewed request by NCC supervisor, pending to contact Jesus to clarify actions over different errors.

0:20 · 11:31

Meeting Notes (Project / Context)

Select a meeting to preview details.

iNeed Text

Title

Description

MediaNet - Check Medianet guidelines
Assign to Carlos Rodrigo - AOM DS

Asset#

Defined per context on the Taxonomy page.

Open Prompt

- Connect to https://ineedservice.un.org/erm_enu/start.swe?SWECmd=Login&SWEPL=1&SRN=YBQUIxGq9ccz7LVKJnezxs3Je6BWYmMN1w9dFiAfPc8b&SWETS=1480331200
- From Favorites section, select UNGSC AOM DS Generic SR
- Click on Continue
- Select 'UNLB47 - ICTS/ICC Technical Services/Application Operations Management' in Service/Section
- Go to Fill out Request details
- In Summary, substitute the current text with:
MediaNet - Check Medianet guidelines
- In Describe/Justify... put the following:
MediaNet - Check Medianet guidelines
Assign to Carlos Rodrigo - AOM DS
- Click on Submit
- Click on the SR reference for the ticket we just created to enter in the ticket
- Save the WO reference that says it was created for UNGSC AOM DS
- Open now https://ineed.un.org/
- Go to Work Order section
- Go to All my group's Work Orders, click on Search icon and in the WO # put the WO reference
- In 'Assigned To' put 'RODRIGO' and hit Tab key to save
- Click on the WO reference
- Go to Assets and click on the + button
- In asset number put 'UA-MEDIANET' and save
- Click on the Change status button and select Status: Pending and Sub-Status: Waiting on Customer
- Provide here the RFS and WO number
- If there is already an asset # don't add another one

Close Prompt

- Open https://ineed.un.org/ and login
- Go to Work Order section
- Click on Search icon and in the WO # put the following WO reference:
WO-RFS-1-12836969213
- Click on Priority field to deselect the WO # field
- Click on the WO reference link
- Go to Assets and review that in the Asset List, there is at least one item. If not, stop.
- Click on the Change status button, which is a Hierarchy/org-chart icon located just right from the 'Form available' text
- From Status dropdown select: Closed
- From Sub-Status dropdown select: Completed
- In Comments field just below Sub-Status, write 'Completed' and click on Save

Templates

Change Title

Change Description

Change Steps

Template Notes

Communications

Label

Order

Subject

Email Body

Attachments

No attachments yet.