SupportTrack
Today
Items
All Items
Wrap-up
Projects
Time
Logs
Timesheet
CTO Time
Reports
Overview
Meeting Notes
Activity Summary
PMDS Activity Summary
Time by Category
Time by Item
Normalized Tracking
Office Attendance
Taxonomy
Automation
PMDS
Templates
Knowledge Base
Wiki
Organigram
Servers
URLs
Firewall Rules
--:--
MAD
NY
--:--
· IN
--:--
⏱️
No tasks running
⏹️
Remove inactive missions from PinCode database
Title
Timer
▶ Start
Status
Open
Pending
Closed
💾 Save
Cancel
Item
— No item —
missing a cybersecurity agent "Tenable SC agent"
Pitch FW rules database
REMINDER_FW: 2026 Annual Verification of United Nations-Owned Equipment – Deadline: 30 November 2026
Review email: Action Items: DRX + Migration to Global/Proxmox
Review RDM file from Andrea - Review of RDM file
Write to Lejla/Anish about AI
CommsNet - Adopt a timeout ceiling below 60s for every external system the API calls
CommsNet - Baseline, fix or decommission the chronically failing HF field-site SMB links
CommsNet - Check config.yaml is identical across api-01 and api-02
CommsNet - Check whether the odbc_API block has a connection timeout set
CommsNet - Confirm config.yaml is inside the VM backup scope
CommsNet - Correct the stale disable label on the watchdog cron entry
CommsNet - Decide whether four API workers is enough for the number of live integrations
CommsNet - Enable TLS certificate verification on outbound provider calls
CommsNet - Establish the scope of VM backup RFS-1-12767901074
CommsNet - Establish whether the NetScaler VIP can front a Brindisi API node
CommsNet - Establish whether UNMISS 10.155.215.11 is a test or a production HF site
CommsNet - Establish whether /var/lib/docker has enough room for a release
CommsNet - Explain the recurring 403 responses on POST /mcop/query
CommsNet - Measure crawler repopulation time after a cold start
CommsNet - MotoTRBO calls run far past their configured 10s timeout
CommsNet - Obtain a minimal non-production environment
CommsNet - Put redacted config.yaml under version control
CommsNet - Reconcile "primary datastore" and "ephemeral data" descriptions of MongoDB
CommsNet - Record the container image versions in a durable place
CommsNet - Record the retention period for VM backup RFS-1-12767901074
CommsNet - Remove the duplicate timeout key in the sky_API config block
CommsNet - Restore or replace the NetScaler probe timeout so it survives normal slowness
CommsNet - Restore the Bossangoa field-site domain trust (NT_STATUS_TRUSTED_RELATIONSHIP_FAILURE)
CommsNet - Restore the UNFICYP MotoTRBO integration (continuous HTTP 500)
CommsNet - Split availability alerting from data-freshness alerting
CommsNet - Test a restore of one API VM from the VM backup
CommsNet - Write the per-scenario site-failure table
Fix MongoDB backup issues
MINUSCA – Long Range Vehicle Tracking Delay in UA Maps (WO-IM-1-13022191511)
Prepare documentation for CommsNet DRX 2025
Request FW rules to reach a destination from COMMSNET frontends
Re: Security Assessment COMMSNET: missing patches on servers (was RE: Service Request Submission Notification - SR ID: RFS-1-12576322547)
Update UA CommsNet ISCP
WO-RFS-1-13038273503 - java-attacher.jar vulnerability
work
Corrective WO - Oracle vulnerability remmediation (AOM-DS)
Prepare knowledge sharing DS
RHSA-2026-25239 - OpenSSL vulnerability
Add WSO2 disk full / xml.back rename recovery to OneNote
Clarify technical maintainer for ESB QA and ealab servers
Create monitoring script for WSO2 process ID
Create new failover steps document
Create POC for new WSO2 version on Azure
Cybersecurity Advisory - Security Advisory WSO2-2021-1738
ESB DR alignment project
ESB Handover - Create operational Knowledge Base
ESB Handover - Update guidelines
ESB issues to be discussed and improved in knowledge base
Fix assignment of server on 'Server per app' Excel file
Update guidelines
Language allowance
MANDATORY TRAINING ASSIGNMENT OF WHO Ethics Empowerment
New Mandatory Training – Preventing and Addressing Sexual Misconduct
PMDS 2026 - Initial draft
Reportar gasto optica - HR y Renta
Request going back to full-time work
Request leave 4th September
Review UNFCU if it makes sense to make an account for dollars (vpinchetti@unfcu.com)
Tramites dependency Daphne
MED - Add a NetScaler health check that validates application-level status
MED - Add a Somalia cameras check to the DS tasks validation steps
MED - Add monitoring that alerts on OpsData status per node
MED - Capture full timestamps during OpsData incidents
MED - Check whether the opsdt-p-web IP addresses are transposed
MED - Clean up residual defects on the ISCP Servers tab
MED - Confirm secrets and certificates are recoverable independently of the servers
MED - Confirm the datacenter site of the PROD and PRE app server subnets
MED - Confirm whether MINUSCA is still an active MediaNet mission
MED - Decide whether QC and PRE firewall rules belong in the PROD ISCP
MED - Determine whether mnet-p-api-01 exists and what it does
MED - Document the firewall rules for UNFICYP and Somalia
MED - Establish whether any backup exists for the MediaNet PROD servers
MED - Establish why the OpsData download failed and did not self-recover
MED - Fix the site/location contradiction in firewall rule 7
MediaNet MINUSCA *.medianet.uniteaware.un.org certificate
MED - Locate and record the MediaNet ISCP APP tasks document
MED - Measure the redeploy time and replace the estimated RTO with evidence
MED - Reconcile the two naming forms used for the OpsData servers
MED - Record what VM-snapshot coverage the PROD servers have
MED - Remove the plaintext PEM passphrase from the certificate procedure
MED - Resolve the conflicting PRE app server IP addresses
MED - Review the RPO and data retention figures for a stateless system
MED - Verify that MediaNet can actually be redeployed from a protected artefact
MED - Write the DR redeploy runbook for MediaNet
Update MediaNet monitioring so it detects individual not 200 status when for example OpsData is down and node is up
Update UA MediaNet ISCP
Fix ARS monitoring for telrad servers
Migration to GLOBAL - Handover knowledge
Migration to GLOBAL - Remove Nagios monitoring
Missions Radius Service Handover - Configure backups
Remove inactive missions from PinCode database (Closed)
Add non-root USER to all Docker containers
Analyze and store FW rules from RFS-1-12587102763 and RFS-1-12587102868
Close project and related tickets - Mission PIN code - Migration to GLOBAL
Consolidate Keepass access to passwords
DDBoost backups implementation in Linux
Dependency allowance paperwork
Disaster Recovery Procedure (Scope AOM)
Finish Powershell script for getting Linux server info
Idea: automate iNeed activity logging from Support Tracker
Migrate Docker secrets to file-based mounts
Migration to GLOBAL - Installation in PRE
Missions Radius Service Handover - Provide credentials
OPS - Account for the ~5 GiB gap between measured usage and the alert threshold
OPS - Confirm whether /backup, /mnt/backup/db-backup and /mnt/backup/scripts are one filesystem and dedupe SCOM monitoring
OPS - Correct the retention comment in backup_mysql.sh (says 5 days, retains 6)
OPS - Decide and implement permanent remediation for the recurring opsdt-p-db-01 disk warning
OPS - Document the backup retention policy and sizing for /backup on opsdt-p-db-01
OPS - Establish where the DDBoost long-retention backups for OPSDT are actually being taken
OPS - Establish whether the twice-daily backup job is completing successfully
OPS - Identify the scheduled job that consumes /backup free space at 07:15 and 19:15 daily
OPS - Obtain additional storage for VG backup on opsdt-p-db-01 — no free extents remain
OPS - Project when /backup runs out of headroom given ~3.2 GB/month growth
OPS - Record the technical and application maintainer mapping for opsdt-p-db-01
OPS - Rotate the MySQL root credential and remove cleartext passwords from the backup scripts
OPS - Write the OpsData architecture and server inventory KB document
Prepare Claude skill for deployments
Review AI Wiki redesign — check design, UX, and any tweaks needed
Review decomissioned servers by ESB - make decomission plan and status check
Review old backup system with Santiago - OpsData
Align disk space allocation for DB servers
Cron <root@opsdt-e-db-02> /usr/local/bin/backup_mysql.sh >/dev/null
Email that Anas mentioned last week - Backups w/ replica for opsdt-p servers
Request for: ICT Security Advisory - Security Advisory Redis Streams
Review backup scripts and configurations in DB servers
Monitoring scripts in VDI
Morning Tasks - 20-08-2026
Review ANX for WO-RFS-1-12822116388 and provide update or close RFS
Update leave days from GSM on ST Timesheet
OSM - Chase zone-migration work order WO-RFS-1-12822907850 before the temporary firewall rules expire
OSM - Close out the UN-BASE PostgreSQL access decision with Zeeshan Khan
OSM - Confirm the site location of unosm-r-db-03 and the actual DB node count
OSM - Document the 20 temporarily-approved firewall rules and their affected hosts
OSM - Obtain and file the official OSM-MAP ISCP baseline
OSM - Publish the OSM-MAP monthly Linux updates wiki article
OSM - Record the post-Proxmox IP addressing for all OSM servers
OSM - Re-scope the OSM-MAP procedures and records onto the unosm-* estate after the dfs-* decommissioning
OSM - Verify master/slave roles of the six OSM PostgreSQL nodes against the source spreadsheet
Change Notifications servers technical owner to DS
Release deployment - User Management Console 1.0.8
[Unite Aware Notifications] Request to monitor date/time differences across servers
Update UA Notifications ISCP
Update UA Notifications profile in Unite Apps
Module for retrieving Linux server info (RHEL version, CPU, disks, etc.)
G-19 — UNVT - Investigate why incident IM-1-13041745472 was assigned to AOM APP instead of AOM DS
OSM - Write and test a PostgreSQL master-promotion runbook
UNGSC: [SCOM] Server: vttlk-r-app-02.global.un.org | SOP - Linux - CPU Linux Total % Processor Time (2)
VKT - Add coesite4 service validation to the OS patching procedure
VKT - Capture the tile pipeline cron schedule on both app servers
VKT - Clarify role of MySQL on the web tier
VKT - Define the coesite4 upgrade and deployment procedure
VKT - Document the DEV and PRE environments and whether PRE is valid for testing
VKT - Document the purpose and schedule of work_clearmap.sh
VKT - Document the region-to-batch mapping for day01 to day07
VKT - Enable persistent systemd journal on the vector tiles servers
VKT - Establish the purpose of the daily 12:30 UTC coesite4 restart
VKT - Investigate why incident IM-1-13041745472 was assigned to AOM APP instead of AOM DS
VKT - Remove part-* fragments from the live serving directory and stop them being created
VKT - Resolve the single point of failure at the web tier (vttlk-r-web-02 not operational)
VKT - Run coesite4 as vectortile instead of root
Open backup requests for PRE servers
Unite Aware Audit (OIOS-2026-01587), Rec. 8 — MySQL database and application account access
Unite Aware Audit - Review report
Unite Aware - Backup strategy review
[Vulnerability Scan] - Apply Microsoft OMI security update (March 2024) on opsdt/sage preprod DB servers (Nessus P1 Critical)
➕ Create new item…
🔗 Open item
New Item Title
Subtasks
Saved
Add subtask
↕
↑
↓
🗑
Track bite-sized steps and check them off as you finish.
🗑 Delete Activity
Stop Timer
Activity comments