• Support infrastructure cost optimization by assisting with resource consolidation, removal of unnecessary servers, and migration to Proxmox to reduce operational costs. • Collaborate with the development team to define and document the ESB handover process, covering infrastructure scope, responsibilities, and transition milestones. • Contribute to the migration of remaining API endpoints and post-migration infrastructure definition in coordination with the development team. • Ensure all prerequisites for removing ESB from the support catalog are identified, tracked, and progressed toward completion.

• In line with the service delivery agreement, ensure levels of operational support meet or exceed agreed service level target - Resolution of Incidents WO on target no less than 95% - Resolution of RFS WO on target no less than 90% - Meet or exceed the targeted service availability (applications/DBs) and uptime of 99.90 % in all supported production components maintained and supported by the unit. • Operate within the ISO 20000 framework • Participate in “On Call” processes as per the unit schedule.

• Time recording on a monthly basis before the end of the month • Follow routine operation of service controls (Preventive maintenance plan) • Tracking of Unite/Premier Support cases open by s/m • Produce and update documentation related to supported services • Operate and align to any changes of the UNICC and customer SMS

Increase the AOM Unit versatility and capability in services provided by the Unit • Participate in at least 3 internal knowledge transfer sessions arranged for all unit members. • Each unit member produces at least one new step-by-step support procedure instruction document